Terms & Conditions

Check your delivered items as soon as they arrive to confirm that everything looks good. If something is damaged or missing, we will work with you to correct it as soon as we learn of any problems.

We exercise the utmost care in cleaning and processing garments. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials, which may result in tears or small holes in fabric that are not readily apparent before processing.

We cannot guarantee against color loss, color bleeding, shrinkage, or weak and tender fabric damage. Although we try as hard as possible to track such items, we are not responsible for loose items in pockets or bundles of garments (e.g., jewelry, watches, cash). We request that customers empty their pockets before putting laundry out for pickup, as we can not be held responsible for damage to their garments from items left in their pockets (e.g., lipstick, gum, pens, etc.).

In the rare case of a damaged item, we will work with you to determine if it can be repaired or restored to good condition. If an item cannot be repaired or for any missing items, our liability shall not exceed $50 per garment, regardless of brand or condition. Total loss liability per order shall not exceed $250.

Payment for services is non-transferable and non-refundable. Services expire two years from the date of purchase. We strive to provide reliable, convenient services to our customers and are willing to leave orders as the customer has dictated. However, we are not responsible for any items if the order was not personally received and delivered to and from our employees.

We are not responsible for missing items from orders picked up or dropped off in an unsecured or unattended location. We are not responsible for articles that are not claimed. Unclaimed garments will be handled following state regulations.

The customer is responsible for ensuring laundry bags are ready and visible for collection. If the customer misses a pickup, a fifteen-dollar ($15) fee is assessed. Our drivers will wait up to five (5) minutes before proceeding to the next pickup destination.